Terms & Conditions

FRWEBSERVICES SITE & SERVICE AGREEMENT

This Agreement sets forth the terms and conditions of your use of FRWebservices for web hosting services. You must read and agree to be bound of all terms and conditions of this agreement. By posting 30 days in advance at web page http://www.FRWebservices.com. FRWebservices is entitled to modify the terms and conditions of this Agreement and or the prices of it’s services offered, as well as discontinue or change the service offered at any time with or without notice.

Services and Your Obligations
FRWebservices will provide web hosting services in exchange for payment of fees and full compliance with the terms and conditions of this Agreement. In performing the services, FRWebservices maintains full control and ownership of any and all account information and (“IP”) addresses and numbers that may be assigned to you.

FRWebservices reserves the right to access any information as permitted by required law, regulation or other governmental request. FRWebservices will fully cooperate with law enforcement authorities in lawbreakers and reserves the right to report law enforcement authorities of any illegal activity.

You agree to comply with the requirements of the CDA and the Digital Millennium Copyright Act (the “DMCA”) and acknowledge that FRWebservices is a service provider under DMCA and is immune from liability under the DMCA. FRWebservices will accommodate standard procedures used to identify and protect copyrighted works.

Websites being hosted by FRWebservices located on FRWebservices servers nor the links to other websites are monitored, or screened for approval, or endorsed by FRWebservices. FRWebservices is not responsible for any content websites hosted by our servers.

Payment Policies, Cancellation Policies
Full payment of amount specified is required before any hosting service is rendered, which includes renewals. All payment requested would be sent via electronic email (“e-mail”). Pre-paid accounts are due at the time of the accounts anniversary, the customer will again be notified by email of payment due date.

The customer is eligible to cancel a non-contract web hosting service at anytime. FRWebservices offers a 1-year contract agreement, and a 2-year contract agreement, which the user is bound to a 12-month or 24 month contract period with no cancellation policy. All payments must be made in full for all 12-month and 24-month contracts, unless other wise discussed with sales representative.

Domain registration and setup fees are nonrefundable. The account holder is responsible for all money owed on the account from the time it was established to the time that the customer notifies FRWebservices of cancellation.

Additional features can be added to your account at anytime. The customer may also upgrade their account at anytime without any penalties. If your web site has an overdue or unpaid balance, FRWebservices will temporarily suspend your account, till the payment is furnished.

30 Day Money Back Guarantee
We are sure you will enjoy your service with FRWebservices that is why we include a 30-day money back guarantee with all our hosting packages. If you are dissatisfied with your service for any reason, you will receive a full-refund (minus setup fees, taxes and overage charges.) It is also not possible to refund a Miva license issued with our E-Commerce packages. This money back guarantee is not available after 30 days of the account activation. All cancellations must be received by either email, postage, or by a support ticket prior to 30 days of the account activation.

Indemnification Policy:
You agree to use all FRWebservices services at your own risk. FRWebservices disclaims all warranties of merchantability and fitness for a particular purpose. FRWebservices is not liable for any loss, or loss of data, or commercial damage, including but not limited to special, incidental, consequential or other damages. By accepting this Agreement, you agree to waive and hold FRWebservices responsible for any claims relating to any action stated above. Customer agrees to defend FRWebservices from any and all demands, liabilities, losses, costs, claims, including attorney fees asserted against FRWebservices, it’s employees, agents, customers, officers, or parent company's employees, agents, customers, officers that may arise.

Cancellation Policy:
You may cancel your FRWebservices services at anytime. If your account is on a month-to-month basis with FRWebservices, you may wish to cancel this service at anytime, by stating a written letter, or an email before the end of billing period. If your account is paid up front, in no means is this amount refundable, unless cancellation is requested 30 days of account activation. Some FRWebservices packages include a set up fee, even within the first 30 day period, set up fees are non refundable.

FRWebservices charges a $25.00 fee for returned checks, and a $75 fee for charge backs. For international customers if you are using FRWebservices services, the amount must be drawn in US dollars. Phone requests will not constitute acceptance of any cancellation.

If client has a balance due at the time of cancellation, this balance must be paid in full. All overdue balances and or financial obligations must be paid in full before the cancellation is considered complete.

Transferring of your domain to another hosting or service provider does not constitute of canceling your account. FRWebservices must be contacted formally to avoid further charges.

Account Changes:
Account maintenance issues can be handled by your high tech state of the art Control Panel.

Account Ownership:
FRWebservices is only responsible to present owner with web hosting services. We verify ownership by credit card number, address, and other information stated in your account. If this information is given to someone else by the account holder and or owner the account holder is responsible for any abuse. FRWebservices keeps all information private and confidential and in no means is this information available to anyone except account holder.

Email Policy:
In no means does FRWebservices support mass emails, group emails, email bombs, hate email, or Spam. Client is responsible for keeping email storage under control.

FRWebservices is responsible for an anti-Spamming policy. Under this policy we prohibit Spam, or any unsolicited commercial email, from being sent either, over the FRWebservices network, by customers or any other users of FRWebservices including customer’s customers. FRWebservices has the right to cancel hosting services to any client not following these policies.

Content Policy:
All services provided by FRWebservices may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State, or City law is prohibited. This includes but not limited to copyrighted material, trademark, material that advocates of calls for the commission of crimes or civil harms to any person, and intellectual property.

Backups:
Full backups are made every night, and backups of new or modified data are made every couple hours. FRWebservices uses state of the art backup utilities, but the customers is responsible for keeping a backup of their web content and emails, and or any files or applications stored on FRWebservices servers. Backup utilities are included in users control panel. If loss of data has occurred due to an error of FRWebservices, we will attempt to recover the data for no charge. Backups are made for server restoration purposes only. FRWebservices is not responsible for loss of data due to negligence of client, FRWebservices will still attempt to recover files and data, but not guaranteed, fees might also apply depending on restoration difficulties.

Telephone Support:
Client agrees to send a trouble ticket to Support Team or submit a trouble ticket before contacting technical support. Customers should also view FAQ’s section at http://www.frwebservices.com/faq.htm before calling technical support.

Uptime Guarantee:
If our servers are not up 99.9% of the time during your first 30 days of hosting we will gladly refund your hosting fees for the current month. In the past 2 years FRWebservices has never had anytime downtime.

Contact Us:
You can contact us at Support if you have any questions about this policy.

Last Edited: Monday, March 23, 2009