Pre-Sales Frequently Asked Questions
FRWebservices is a privately owned Web Hosting company specializing in shared, and E-Commerce hosting. We are wholly owned and operated by Paradise Weddings, Inc. & St Peters Christian Church. We our based out of Honolulu, Hawaii since the year 2003. Our company has provided businesses worldwide with reliable, professional-class network environments to host E-Commerce, E-mail, professional web sites.
Here are the processes with establishing a hosting account with FRWebservices:
FRWebservices has simplified the signup procedures by creating an easy to follow process. After choosing the package that best fits your needs, begin the ordering process by clicking on our Order Page and follow the easy steps, you will receive your Welcome Letter shortly after.
Your entire website is backed up once a day. Changes are backed up every 15 minutes.
Yes, at anytime if you wish to upgrade your account, simply logon to your control panel, and click Upgrade CP, you will then be able to upgrade to any package you choose.
Yes, just mail your check or money order to our Billing Address at:
St. Peters Christian Church
Webhosting Department
98-1277 Kaahumanu St PMB368
Aiea, Hawaii 96701
Once the payment is received, your account will be activated.
Please Note: (Your check or money order must be cleared before we activate your account.
Accounts are normally set-up within 10 minutes of your accepted order.
Domain name propagation usually takes 24-72 hours to propagate. Click
here to register your Domain Name.
Any FTP client (including CuteFTP, WS-FTP, etc.) can access our Web servers. You can also use Microsoft FrontPage to transfer your files.
Typically 250 - 350 sites exist on each machine. Our hosting systems utilize high-quality hardware and software from Dell, and RedHat Linux. Our severs our monitored daily for performance and upgrades are made appropriately.
Rest assured, that FRWebservices never sacrifices quality for quantity. Any server showing minimal strains of bandwidth and speed is immediately filtered with new accounts moved to a new server.
Yes, you are able to use SSL on our servers. We also offer a Shared SSL for your security at no extra charge.
FRWebservices does NOT charge any hidden fees for any of it’s services or
products.
The set up fees depends on which webhosting package you choose, some have a one time set up fee, some do not. Click here to see which plans have a one time set up fee. E-Commerce Hosting plans have additional set up fees which are listed here.
No, FRWebservices does not place any adds on your website. If you want FRWebservices to provide maintenance and updates to your website, there will be a small tag line at the bottom of the page stating :
Designed and Maintained by: FRWebservices
Please e-mail the webmaster with any problems or broken links on this website.
We do this so that if there are any problems with the website, the FRWebservices webmaster can be notified of the problem so that it can be fixed without you having to be notified.
|
We offer 9am-5pm HST Monday thru Friday Technical and Sales Support. Email Support if offered 24/7 at no extra charge. |
FRWebservices provides 99.9% uptime. Guaranteed!
Yes, FRWebservices provides phone support at 1-808-230-4964 between 9am-5pm HST. Monday thru Friday
No, we do not.
In order to provide a high class, professional service, we have a few conditions for Customers who use our service. Some of these conditions may seem strict, but they insure a safe, functional, reliable, and trusted environment for our customers to publish their information on the World Wide Web.
FRWebservices does not allow any of the following content, or links to such content, to be published:
• Content of a pornographic, sexually explicit, or violent
nature.
• Content of an illegal nature (including stolen copyrighted material).
• Pirated software sites.
• "Hate sites" or content that could be reasonably considered as
slanderous or libelous.
Customers posting any of the above content on their sites will be notified, and given a 48 hour period to make corrective changes. If no action is taken, FRWebservices will suspend services for the current site until a resolution is met. A repeated violation of this Policy will cause a cancellation of service without refund of any sort..
Try www.hindsiteinteractive.com, www.bumequipment.com, www.ParadiseWeddings.org, www.stpeterschristianchurch.org, and www.vbwebsites.com
Need more? Contact us at Sales@FRWebservices.com
No, at this time we do not provide dial up internet access. We specialize in web
hosting, and keeping your website in good hands is what we do best, we do not
provide any ISP services, however, this may be added as a service in the future.
We will not sacrifice our web hosting services to provide ISP services though.
Absolutely not, we monitor our network every minute of each day to make sure our network is not hit by any sort of SPAM emails or viruses.
FRWebservices never spontaneously shuts anybody down. We are fairly liberal
when it comes to server usage as long as no one abuses it. If we find a script
you are running is draining more than your fair share of the server's resources
we will give you a warning and ask that you trim it down. If you are looking to
run expansive scripts we suggest a dedicated server.
Do you provide site statistics? Yes, we provide you with your own site
statistics tool, which allows you to keep track of everyone accessing your
website.
We also offer Urchin Site Statistics for a small monthly fee. Please visit our
Products and Services to view details on Urchin.
We can point additional accounts to your hosting account at no extra charge.
Absolutely, FRWebservices does NOT accept spamming or mass emailing.
Yes, FRWebservices runs a standard Apache install on a Linux server, and most
CGI scripts will run on our system. Your CGI script should be located inside of
the “cgi-bin” folder of the domain your using.
Yes, FRWebservices provides you with your own CGI-BIN.
Will I be notified of events affecting my billing or system limits?
Yes. If account limits are reached or any other problems occur, a notification
e-mail is automatically sent to you with details or instructions on how to
resolve the problem.
Yes. Every Linux-based hosting service that FRWebservices offers includes PHP4.
Yes, FRWebservices allows legal MP3 sites.
Yes, You can access your account and website at anytime.
FRWebservices will send you a invoice of payment and renewal date. We will also
send you an email reminder 1 month before the renewal date if you have a 1 year
or 2 year contract with us.
FRWebservices provides you with the most updated networking and server equipment in the industry. Our Facility features around 30,000 square feet of total space, redundant UPS systems, generator backup, VESPA detection systems, closed circuit monitoring of all areas and entrances, card key access, 24 hour guard manned security, redundant a/c systems, and fiber optics from 5 separate providers. We are a full Cisco shop, and we only use the top networking and server equipment, so we can maintain your Web Servers 24x7.
Yes, we accept all wire transfers from International banks and countries, although there will be a $25 charge that will be added to our account. This is the fee that the bank charges us to complete the transaction.
If you have more questions about sales or
setting up a hosting plan, please contact us.
Got more questions? We got answers. Click here
Copyright © 2003-2009 by FRWebservices. All rights reserved.
Last Edited: Monday, March 23, 2009